CURRENT TURN AROUND TIME: 4 DAYS
Orders may be placed at any time via our online store. You will need to register to shop with us. Creating an account allows you to shop faster, track your purchases and review your previous orders. Please subscribe to our monthly newsletter, so that you one of the first to find out about our new products and specials. Your email address is important, as this is the way we communicate with you and confirm your order. If you do not receive an email from us confirming your order within 24 hours, please let us know.
PRE-ORDERS - Please make a separate order for all pre-orders, if possible. (if combined orders go over $500, postage will be refunded or you can deduct it from the amount you actaully pay into our account.
PLEASE NOTE THAT ALL PRICES SHOWN ON WEBSITE EXCLUDE GST & INTERNATIONAL TAXES. The appropriate tax amount will be added to your invoice before you confirm your order.
All prices are quoted in Australian Dollars (AUD).
All prices are subject to change in accordance with current exchange rates and other commercial factors.
We have a $100 minimum order requirement, excluding postage.
Our office hours are Mon-Fri 9am-5pm EST, and your order will be processed and dispatched during these hours. We make every effort to get your order away within 3-5 working days. If for some reason we are unable to post your order within this time frame, you will be notified via our blog and/or email. You will receive a confirmation email once we have posted your order, allowing you to estimate the arrival time.
We accept payment by credit card, direct deposit, COD or paypal.
Visa and Mastercard payments are processed through a secure third party provider Paypal, using the industry standard 128bit SSL encryption technology. Your credit card is charged at the time of the transaction.
If you choose to pay by direct deposit, our banking details will be visible in the checkout, or provided via email if you request them. Please email us at email@example.com when you have arranged to deposit funds, so that we can track your payment and use you order number as the reference. Your order will be posted shortly after the funds have cleared. Please allow up to 2-3 working days for clearance.
If paying by direct deposit, please ensure that we receive your payment within five (5) working days of placing the order or the transaction will be cancelled and the products placed back into the store. We appreciate your understanding in fairness to other customers.
We charge actual postage fee on all orders within Australia and the postage will be automatically added in the cart, depending on the weight of your order.
FREE postage is offered on all Australian orders over $500 (but with no free postage on orders during sale periods or using sale coupons).
Free postage is offered on all international order over $750.
International orders are currently accepted from NZ, Asia, USA, Canada, UK and Europe. Orders are charged at a specified postage fee depending on where the goods are to be sent, the order value, box dimenions. The actual costs will be added to your order. Please email us for a quote before you submit your order in the cart.
Delivery times may vary according to the efficiency of our postal and courier services. We use Australia Post and other Couriers.
All australian orders will be sent by registered Mail or trackable courier mail. This way your parcel can be tracked and items are insured for up to $100 against damage or loss. We cannot be held responsible for stolen or lost goods once it leaves our premises.
Out of Stock Items/Backorders
We make every effort to keep our website updated with stock quantities, and our cart is set up so that if a product is out of stock, you will be notified (see *** in cart).
In the event that an item is out of stock at the time of processing your order, we will contact you by email before your order is packed. You will then have the option to choose a replacement item, wait until the stock is replenished and place the item/s on back-order, or receive a refund.
Our customers are important to us and we pride ourselves on our excellent customer service. If for some reason you are not happy with your purchases, please contact us so that we can discuss your concerns.
We will happily exchange or refund any product that is faulty or not as described. We request that you advise us within 5 days of receiving your goods, so that we can work out a solution that best suits you. Where possible, please keep the product in the original packaging. You will be responsible for shipping costs of all returns.
We have tried to provide you with high quality images and descriptions of our products. Images are supplied by our suppliers and Manor House Creations. Please note that colour may vary between computers. We recommend that you view this site at a minimum screen resolution of 800x600, using at least 16 bit colour.
We welcome and appreciate any feedback you may have for us.